❌ The "Scripted" Problem

✅ Our Solution

❌ The "Generic Praise" Trap

✅ Our Solution

❌ The "No Objections" Mistake

✅ Our Solution

How long does a testimonial video shoot take?

Each testimonial interview typically takes 45-60 minutes, including setup. We recommend allowing 90 minutes total per customer to ensure everyone feels comfortable and isn't rushed. We capture multiple takes and natural conversation, then edit down to the best moments.

What if my customers are camera shy?

This is our specialty! Our interviewers are trained to make people feel completely at ease. We use a conversational approach rather than formal questioning. Most people are surprised at how natural they look on camera after just a few minutes. We also edit out any awkward pauses or mistakes.

Do you travel to our location?

Yes! We come to your office, store, or any location that works for you and your customers. We bring all the professional equipment — lights, cameras, microphones, and backdrop if needed. Travel costs are included for locations within 50 miles, with reasonable rates for longer distances.

How quickly will I receive my finished video?

Our standard turnaround time is 3-5 business days from the shoot date. For rush projects, we can deliver in as little as 48 hours for an additional fee. We send you a preview link, then make any requested revisions promptly — most revisions are completed within 24 hours.

What formats do you deliver?

We deliver your testimonial video in all the formats you need at no extra cost. This includes high-quality MP4 for your website, optimized versions for Instagram, Facebook, YouTube, LinkedIn, and TikTok, plus audio-only files if needed. We can also provide the raw footage files if requested.

How many testimonials should I get?

We recommend minimum 3-5 testimonial videos for maximum impact. Different customers resonate with different stories. Most clients do 4-6 testimonials in a single shoot day for maximum efficiency and cost savings. We offer volume discounts for 3+ testimonials.

Can you help us select which customers to feature?

Absolutely! This is one of our most valuable services. We provide you with a customer selection framework that identifies the ideal candidates — not just your happiest customers, but those who had an overcoming story, measurable results, and represent your target audience perfectly.

Do I need to prepare my customers beforehand?

Just tell them we're going to have a friendly conversation — that's it! We specifically ask you NOT to have them practice or prepare answers. The best testimonials come from spontaneous, genuine responses. We send a simple 1-page preparation guide to each participant 24 hours before the shoot.

What if a customer doesn't turn out good on camera?

This almost never happens with our process, but if it does we won't charge you for that testimonial. We also always recommend booking one extra interview slot as insurance — at no extra charge — so you always end up with the number of great testimonials you need.

"The testimonial videos completely changed how prospects viewed my business. They could see real people getting real results, and that made all the difference."