Terms & Conditions
Introduction
User Obligations
As a client of our services, you agree to:
- Provide accurate, complete, and timely information required for project completion
- Respond to communications and requests for feedback within agreed timeframes
- Make payments according to the agreed schedule and terms
- Respect intellectual property rights and licensing agreements
- Use our services only for lawful purposes and in compliance with applicable laws
- Not engage in any activity that could harm our reputation or business operations
- Maintain confidentiality of any proprietary information shared during the project
Failure to meet these obligations may result in project delays, additional costs, or termination of services at our discretion.
Services Provided
🌐 Web Design & Development
Custom website design, responsive development, e-commerce solutions, and web application development using modern technologies and best practices.
🎬 Video Editing
Professional video editing, color correction, motion graphics, animation, and post-production services for various media formats.
🎨 Image Editing
Photo retouching, graphic design, digital art creation, brand identity design, and visual content optimization.
🎵 Audio Editing
Audio mixing, mastering, podcast editing, sound design, and audio restoration services for various applications.
🎯 3D Rendering
3D modeling, architectural visualization, product rendering, animation, and virtual reality content creation.
📈 SEO Services
Search engine optimization, keyword research, content strategy, technical SEO, and digital marketing consultation.
All services are provided according to industry standards and agreed specifications. Project scope, deliverables, and timelines are defined in separate project agreements or statements of work.
Payment Terms
Payment Schedule
- 50% deposit required before project commencement
- Remaining balance due upon project completion
- Monthly retainer fees due on the 1st of each month
Accepted Payment Methods
- Bank transfer (preferred method)
- Credit/Debit cards (Visa, MasterCard, American Express)
- PayPal and other digital payment platforms
- Cryptocurrency (Bitcoin, Ethereum) for projects over $5,000
Late Payment Policy
Invoices are due within 30 days of issue date. Late payments may incur a 1.5% monthly service charge. Projects may be suspended for accounts more than 60 days overdue.
Refund Policy
Deposits are non-refundable once work has commenced. Refunds for completed work are evaluated on a case-by-case basis and subject to a 25% administrative fee.
Intellectual Property
Ownership of Deliverables
Upon full payment, clients receive ownership rights to the final deliverables created specifically for their project. This includes custom designs, developed code, edited content, and other work products as specified in the project agreement.
Retained Rights
Digital Creative Services retains rights to:
- Proprietary methodologies, processes, and techniques
- Pre-existing intellectual property and tools
- General knowledge and experience gained during projects
- The right to showcase completed work in portfolios and marketing materials
Third-Party Content
Clients are responsible for ensuring they have proper licenses for any third-party content (stock photos, fonts, music, etc.) used in their projects. We can assist in sourcing licensed content at additional cost.
Copyright Infringement
Clients agree to indemnify Digital Creative Services against any claims of copyright infringement related to content they provide or request us to use in their projects.
Limitation of Liability
Important: Please read this section carefully as it limits our liability in certain situations.
Service Limitations
Our services are provided "as is" and "as available." While we strive for excellence, we cannot guarantee that our services will be uninterrupted, error-free, or meet all specific requirements.
Liability Cap
Our total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project in question, regardless of the form of action.
Excluded Damages
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits or revenue
- Loss of data or business interruption
- Cost of substitute services
- Damage to reputation or goodwill
Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or other force majeure events.
Governing Law
Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Verginia/USA, without regard to its conflict of law provisions.
Dispute Resolution
Any disputes arising from these terms or our services shall be resolved through:
- Direct Negotiation: Good faith discussions between parties
- Mediation: Binding mediation through a mutually agreed mediator
- Arbitration: Final binding arbitration if mediation fails
Legal Venue
If legal action becomes necessary, both parties agree that the exclusive venue shall be the courts located in Verginia, and both parties consent to the jurisdiction of such courts.
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.
Frequently Asked Questions
What happens if I need to cancel my project?
Answer: Project cancellations are handled on a case-by-case basis. Deposits are generally non-refundable once work has begun, but we'll work with you to find a fair solution based on the work completed
How do you handle revisions and changes?
Answer: Most projects include 2-3 rounds of revisions. Additional revisions beyond the agreed scope may incur extra charges. We'll always discuss any additional costs before proceeding.
What if I'm not satisfied with the final result?
Answer: Client satisfaction is our priority. We'll work with you to address any concerns and make reasonable adjustments. Our goal is to deliver work that meets your expectations and project requirements.